Frequently Asked Questions (FAQs)
At MASQ Electronics, we take pride in offering a wide range of electronic products to meet all your needs. Our inventory includes the latest smartphones, laptops, tablets, home appliances, audio equipment, gaming consoles, and more. We also stock accessories like chargers, cases, and headphones to complement your devices. Whatever you’re looking for, we strive to keep our selection updated with the newest releases and top brands in the industry.
Placing an order with MASQ Electronics is simple and convenient. Browse our online store, add the items you wish to purchase to your cart and proceed to checkout. You’ll be prompted to enter your shipping and payment information before confirming your order. Once your order is placed, you’ll receive a confirmation email with details about your purchase and an estimated delivery date.
We want you to be completely satisfied with your purchase from MASQ Electronics. If you need to return a product, you can do so within 30 days of delivery. Items must be in their original condition, with all packaging and accessories included. Contact our customer service team to initiate the return process. Please note that certain items, such as software, digital downloads, and opened consumables, may not be eligible for return.
Yes, we provide warranties on most of our products. The length and terms of the warranty vary depending on the product and brand. Details about the warranty can be found in the product description or on the manufacturer’s website. If you encounter any issues with your purchase, please get in touch with us, and we’ll assist you with warranty claims or repairs.
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package on our or the carrier’s websites. If you encounter any issues with tracking, our customer service team is here to help you.
MASQ Electronics accepts a variety of payment methods for your convenience. You can pay using major credit cards, debit cards, PayPal, and other secure online payment gateways. We also offer financing options for eligible customers, allowing you to pay for your purchase over time.
Please get in touch with us immediately if you need to change or cancel your order. We process orders quickly to ensure timely delivery, so changes may not be possible once the order has been shipped. However, our team will do its best to accommodate your request.
Our customer support team can assist you with any questions or concerns. During business hours, you can reach us via email, phone, or live chat. We strive to respond promptly to all inquiries and provide our customers with the best possible service.